VoIP: Support for Branch Operations
Convergence - the uniting of voice and data networks for directories, authentication, call control, and the integration of business workflow is the foundation for the next generation branch office. Enterprises in banking, insurance, real estate, and retailing have a general technology design for their dozens, hundreds, or thousands of small remote offices that are strategically placed to service local communities. From a communications perspective these branches need:
- local telephony services to connect with customers
- business applications such as e-mail, workflow, accounting
- technology support services to facilitate the corporate infrastructure.
Logista now offers a suite of innovative voice support services designed to enhance and simplify branch office communications. Through the implementation of IP telephony, convergence applications, and web-based systems management, we can demonstrate for businesses a turnkey solution that will:
- lower acquisition costs
- reduce ongoing support cost
- increase user productivity
- and strengthen local customer relationships.
Far from the old days of PBX and Key systems support where almost every support issue required an expensive 'truck roll', Logista now provides a remote support alternative capable of handling the majority of service request. From managing moves, add, and changes(MACs), to software upgrades, to centralized cataloguing of system configuration data, the remote management applications provided by major IP Telephony manufacturers is the basis for revolutionizing support for branch offices.
Imagine a world where practically every telephony support call could be successfully completed via an application that allowed you to access the system over your network to perform troubleshooting procedures, verify changes to the system, or make modifications and updates necessary to return it to service. Sure, many of these type support applications have been available on the data side for quite a while, but now it's possible to implement a voice support system where the first line of response, regardless of the platform or technology, is to resolve the problem via remote access. Logista has taken this a step further by integrating remote IP telephony support with data systems support within our 24x7 Enterprise Support Center. By combining voice and data support management we are able to provide a higher problem/resolution response level to the end user, thus increasing user productivity and satisfaction while at the same time reducing support cost.
Isn't it time you considered Logista for your branch office support?